1. How do I know if my sewer line problem requires trenchless repair or full excavation?
The right method depends on the type and severity of the damage, which we confirm with a video camera inspection. Trenchless repair works well for cracks, root intrusion, and corrosion, while excavation is reserved for collapsed or severely offset lines. Our technicians will recommend the most cost-effective and least disruptive solution for your specific situation.

2. How long does a typical sewer line repair take in Mountain View?
Most trenchless repairs are completed within one day, while excavation projects may take longer depending on depth, access, and permitting. We provide a clear timeline after inspecting your line so you can plan accordingly. For HOA and commercial sites, we schedule work to minimize disruption to residents and operations.

3. Do you handle permits for sewer work in Mountain View?
Yes, we coordinate all required permits and follow local jurisdiction requirements as part of our service. Our familiarity with Santa Clara County codes and Mountain View’s permitting process keeps projects compliant and on schedule. This saves property owners the hassle of navigating municipal paperwork themselves.

4. Can hydro jetting damage older sewer pipes?
Hydro jetting is safe for most pipes, but we always perform a camera inspection first to assess the line’s condition and material. If a pipe is too fragile, we recommend an alternative approach to avoid causing harm. This careful, inspection-first process protects your system while still delivering a thorough cleaning.

5. How often should HOA and apartment communities service their sewer lines?
We generally recommend preventive hydro jetting and inspections on a scheduled basis, often annually or semi-annually for high-use properties. The ideal frequency depends on the community’s size, pipe age, and usage patterns. Our maintenance mapping service helps managers establish a customized schedule that prevents emergencies and controls costs.

6. Are you insured to work on apartment and HOA properties?
Yes, New Pipes Inc. is fully insured to handle HOA and apartment communities throughout the Bay Area. We carry the coverage and credentials community managers expect from a professional partner. This gives boards and property managers confidence that their community is protected during every project.

7. What areas around Mountain View do you serve?
Based in Santa Clara, we serve Mountain View along with San Jose, Sunnyvale, Palo Alto, Campbell, Los Gatos, and surrounding Silicon Valley and Peninsula communities. Our broad regional coverage means we can respond quickly across Santa Clara County. We’re also familiar with the local building codes that affect sewer work in each jurisdiction.