How do I know if my sewer line needs repair or replacement?
The best way to determine the condition of your sewer line is through a professional video camera inspection. Our technicians insert a high-definition camera into the pipe to assess damage, root intrusion, and structural integrity in real time. Based on the findings, we recommend the most cost-effective solution — whether that is trenchless lining, spot repair, or full replacement.

How long does a trenchless sewer repair take?
Most trenchless sewer line repairs in Palo Alto are completed within one to two days, depending on the length and condition of the pipe. Because this method does not require extensive excavation, there is significantly less setup and restoration time involved. Your property is typically back to normal the same week the work is performed.

Is hydro jetting safe for older pipes?
Hydro jetting is safe for most pipe materials when performed by a trained technician who adjusts the water pressure based on the pipe’s condition and age. Before jetting, we always conduct a camera inspection to evaluate the structural integrity of the line. This ensures we clean the pipe effectively without causing damage to weakened or deteriorated sections.

What causes sewer line damage in Palo Alto?
The most common causes include tree root intrusion, ground shifting, aging pipe materials like clay or Orangeburg, and long-term buildup of grease and debris. Palo Alto’s mature tree canopy, while beautiful, means root intrusion is a particularly frequent issue for properties throughout the city. Seasonal soil movement in the Bay Area can also contribute to joint separation and pipe misalignment over time.

Does New Pipes Inc. work with HOA management companies?
Yes, we regularly partner with HOA boards and property management firms across Santa Clara County to maintain and repair shared plumbing infrastructure. We provide detailed scoping, transparent pricing, and project timelines that align with HOA approval processes. Our team is experienced in coordinating multi-unit projects that require resident communication and phased scheduling.

Do you handle city sewer connection issues?
We service the sewer lateral — the pipe that runs from your property to the city’s main sewer line. If a problem is identified at or near the city connection point, we coordinate with the City of Palo Alto’s utilities department as needed. Our team handles all necessary permitting and ensures the repair meets local code requirements.

How often should commercial properties schedule sewer maintenance?
Commercial properties and multi-unit buildings in Palo Alto should schedule professional sewer line inspections and hydro jetting at least once per year. High-volume facilities such as restaurants or laundry operations may benefit from semi-annual service. A consistent maintenance schedule prevents unexpected backups, reduces emergency repair costs, and protects your tenants and customers.